Pangoni + WhatsApp Business
Send rent reminders, invoices, payment confirmations, statements, and notices through the official WhatsApp Business Platform. The channel is live for every Landlord, Agent, and Agency plan.
What can you do with WhatsApp Business?
- Send automated rent-due reminders on the day, week, and hour that work for your tenants.
- Deliver payment receipts and statements straight to WhatsApp — no PDF email chase.
- Send notices and other approved tenant communication from the same property record.
- Use pre-approved templates that meet Meta's WhatsApp Business policy requirements.
- Keep WhatsApp delivery alongside the rest of your tenant communication workflow.
WhatsApp Business is available as a built-in Pangoni channel. For custom workflows, developers can also use the open Pangoni API, including REST endpoints and webhooks.
WhatsApp is live across every plan
Every Landlord, Agent, Agency, and Lifetime plan can use the WhatsApp channel. The included monthly allowance varies by tier, and additional credit packs are available when you need them.
Landlord plans
- Free: channel available; no bundled credits
- Pro: 100 credits
- Elite: 500 credits
- Lifetime: 100 credits
Agent plans
- Starter: 100 credits
- Pro: 250 credits
- Elite: 1,000 credits
- Lifetime: 250 credits
Agency plans
- Starter: 1,000 credits
- Pro: 3,000 credits
- Enterprise: 10,000 credits
Why does WhatsApp Business matter for Kenyan landlords and agencies?
Pangoni's WhatsApp Business integration lets Kenyan landlords send rent reminders, invoices, payment confirmations, statements, and notices to tenants over WhatsApp — built on the official WhatsApp Business Platform and available across every Pangoni plan.
Kenya runs on WhatsApp. Tenants read WhatsApp. Caretakers reply on WhatsApp. Owners want WhatsApp updates. SMS is reliable but increasingly secondary in conversation; email is checked once a day if at all. The WhatsApp Business Platform changes the game — official, compliant, with rich messaging — and Pangoni's integration sends rent reminders, receipts, statements, and notices over the channel your tenants actually read.
How the WhatsApp Business integration works
Setup follows the steps below. Your data flows in the background while your team works from Pangoni.
Choose the tenant communication
Create or select a rent reminder, invoice, payment confirmation, statement, or notice in Pangoni.
Select WhatsApp as the channel
Choose WhatsApp alongside the other delivery channels available for the communication.
Use approved message templates
WhatsApp requires pre-approved templates for transactional messages. Pangoni ships with a default set; you can submit custom ones.
Confirm the credit use
A normal utility or authentication template generally uses one credit; a marketing template uses four.
Send from Pangoni
Pangoni sends the approved WhatsApp communication to the selected recipient.
Real use cases from Kenyan landlords
- A property manager who'd been chasing rent on personal WhatsApp: switches to the Business Platform, keeps the same conversation flow with audit-grade logging.
- A landlord with a tenant who refuses to read SMS: WhatsApp gets through where SMS doesn't.
- A diaspora landlord wanting to communicate with their caretaker without paying for international SMS: WhatsApp is the obvious channel.
Frequently asked
Yes. WhatsApp Business is live across Landlord, Agent, and Agency plans, including Lifetime plans. Included monthly credits vary by tier. Landlord Free includes the channel but no bundled credits, so a WhatsApp credit pack is required for usage.
Pangoni measures WhatsApp usage in credits rather than raw message counts. A normal utility or authentication template generally uses one credit, while a marketing template uses four. Plans include different monthly allowances and additional credit packs are available.
Yes. WhatsApp can be used across the properties and tenant records available in your Pangoni account, subject to the capacity and credit allowance of your plan.
No. WhatsApp Business is available as a built-in Pangoni channel. Where a plan includes API access, developers can also use Pangoni's REST endpoints and webhooks for custom workflows.
Use WhatsApp from Pangoni
Start on any Landlord, Agent, or Agency plan. WhatsApp Business is live across the board; bundled credits vary by tier and additional credit packs are available when you need them.
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